No. We've cleaned sites on Bluehost, Hostinger, WP Engine, Kinsta, Cloudways, GoDaddy, self-hosted VPS, and shared hosting in India.

Site URL, admin credentials or FTP/SSH, and your hosting panel access. If you've lost access, we can work with the host's support.

Yes — we've cleaned dozens of Magecart infections. Standard $149, no extra.

Only reinfections from the same vector. New attacks from a different vector require another engagement.

LemonSqueezy checkout — cards, UPI, PayPal, wire. GST invoice for Indian customers.

Yes. We provide a full incident report + invoice suitable for cyber insurance claims.

All credentials are stored in a secrets vault, rotated after the engagement, and destroyed. NDA on request.

Standard. We clean DB-level infections (wp_options injections, wp_posts SEO spam, wp_users backdoors) as part of the flat fee.

Question 1

How fast is 'under 2 hours'?

Accepted Answer

Median resolution in Q2 2026 was 87 minutes. We commit to a 2h SLA — if we miss it, you get 50% back.

Question 2

What if my site gets reinfected?

Accepted Answer

30-day guarantee: we clean again free. This has happened in <2% of cases.

Question 3

Do I have to be on a specific host?

Accepted Answer

No. We've cleaned sites on Bluehost, Hostinger, WP Engine, Kinsta, Cloudways, GoDaddy, self-hosted VPS, and shared hosting in India.

Question 4

What info do you need to start?

Accepted Answer

Site URL, admin credentials or FTP/SSH, and your hosting panel access. If you've lost access, we can work with the host's support.

Question 5

Can you handle WooCommerce card skimmer removal?

Accepted Answer

Yes — we've cleaned dozens of Magecart infections. Standard $149, no extra.

Question 6

Does the 30-day guarantee cover new attacks?

Accepted Answer

Only reinfections from the same vector. New attacks from a different vector require another engagement.

Question 7

How do I pay?

Accepted Answer

LemonSqueezy checkout — cards, UPI, PayPal, wire. GST invoice for Indian customers.

Question 8

Can I get a receipt for insurance?

Accepted Answer

Yes. We provide a full incident report + invoice suitable for cyber insurance claims.

Question 9

Is my data secure?

Accepted Answer

All credentials are stored in a secrets vault, rotated after the engagement, and destroyed. NDA on request.

Question 10

What if the malware is in the database?

Accepted Answer

Standard. We clean DB-level infections (wp_options injections, wp_posts SEO spam, wp_users backdoors) as part of the flat fee.

Site hacked? We'll clean it in 2 hours. Guaranteed.

What we do in 2 hours