Malwipe
Legal · Last updated July 8, 2026

Refund Policy

1. 30-day window

All paid plans (Starter, Pro, Agency) come with a 30-day refund window from the date of first purchase. No questions asked, no "confirmation call".

2. How to request

Email [email protected] from the address on the account. Include the LemonSqueezy order ID. That's it.

3. Emergency cleanups

Emergency cleanups ($149) are refundable only if we fail to resolve the incident within our 2-hour SLA. In that case, you get 50% back automatically.

4. Processing

Refunds are typically processed within 24 hours and arrive on your card within 5-10 business days depending on your bank.